Step 1 - At the bottom right-hand side of the screen, click the red button labelled 'Leave Call'.
Step 2 - The host, and members of their clinic care team who are present, will see two options:
'End Call for All'- will immediately end the call for the host and all other participants in the video. In patient consultations, you can start and end as many video chats as desired during an active consultation.
| Important: if any of the host's care team members are present and click 'End Call for All' and confirm, they will end the video for everyone. If this happens and the host wishes to continue a video call with their patient, they will have to start a new video call. |
'Leave Call' - available to all participants in the video call - the host, patient and others. Important: as long as the host or one of the clinic care team members remain in the video, it will remain open. All others may 'Leave Call' and return to the video.
If only the host and patient are in the call, when the host clicks either 'End Call for All' or 'Leave Call', the video chat will end for them both.
Step 3 - A message will appear on the screen asking to confirm:
- 'End Call for Everyone', or
- 'Yes, leave call'
When the video ends, the host and patient will return to the main screen of the patient consultation.
See article - Complete and Archive a Consultation