Clinic care team members can receive appointment notifications via email, SMS text message or both.
- Each member of the care team configure their own notifications.
- Notifications will be sent to the email address and mobile number noted at the top of the screen. This information is pulled from the account holder’s 'Profile Information'.
- Notifications can be received by email, SMS text message or both.
For new clinic user accounts, email notifications will be set to 'ON' by default:
- When an appointment is created
- When an appointment is cancelled
- When you are invited to an appointment
- When an invited provider you invited to an appointment has declined the invitation
Patient Connections
If the 'Find a Doctor or Provider' feature is enabled for your virtual clinic, you will see the 'Patient Connections' section.
If it is not enabled, you will not see this section.
- From the left navigation bar, click 'Account', then choose 'Notifications'.
- 'Check'
the notifications you wish to receive - email, SMS text or both.
- Click ‘Save’.
Appointments
- From the left navigation bar, click 'Account', then choose 'Notifications'.
- Clinic admins configure notifications for the providers they want to receive alerts for, regardless of whether they modified the appointment or another admin did so.
- They must first select each provider's name from the dropdown, then make their notification selections.
- Under ‘Appointments’, 'check'
- Click ‘Save’.