Note: It is important you know your clinic's 'cancellation policy' to prevent potential charges for late cancellations.
TO CANCEL 'VIDEO MEETINGS' |
Contact your healthcare provider's clinic directly. |
TO CANCEL 'PATIENT CONSULTATIONS', EITHER |
Contact your healthcare provider's clinic directly, or |
Log into your SK Virtual Visit account and follow the steps below... |
Step 1 - After logging into your SK Virtual Visit account, select Consults/ Consultations from the bottom navigation bar (using the APP) or the left navigation bar (using the WEB).
Step 2 - Click Upcoming or In Progress, then find and select the appointment. Note: Consultations automatically move from Upcoming to In Progress as soon as any participant, including you or your healthcare provider, joins in.
Step 3 - Click Request to Cancel Appointment
Using the APP: | Using the WEB: |
Step 4 - Click the drop-down arrow where three reasons are made available for you to choose from. This reason is provided to your healthcare provider along with the request.
Using the APP: | Using the WEB: |
Step 5 - Select one of the three reasons.
Android Device:
| Apple (iOS) Device:
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Using the WEB:
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Step 6 - Once your reason appears in the Reason for Request box, click Request to Cancel. Confirm the cancellation.
You will see a confirmation flag on your screen and your healthcare provider's clinic will be notified that you wish to cancel your appointment.
Using the APP: | Using the WEB: |