These settings are ONLY available for clinics that have the 'Patient Self Scheduling' feature enabled.
As patient self-booking is not enabled or available in your clinic, the following message will appear:
If enabled, there are three settings available. :
1. Lead Time - the minimum amount of time before a patient can book an appointment
2. Patient Provider Selection - a healthcare provider can permit their patients to consult with another healthcare provider from the same clinic
3. New Patients - allows a healthcare provider to set how many new patients they want to accept via this platform. This has a metered-intake approach. Once that number is reached, patients will no longer be able to register as new patients with your clinic.
- Healthcare providers can manage their own settings or support staff (with a SK Virtual Visit account) can do so on their behalf.
- There must be a schedule entered for the healthcare provider under the 'Schedule' tab, indicating when they are available to see patients.
1. LEAD TIME
Immediately |
5 minutes before |
15 minutes before |
30 minutes before |
1 hour before |
2 hours before |
12 hours before |
Step 1 - From the left navigation bar, select 'Account', then choose 'Provider Settings'.
Step 2 - If you are the clinic admin, you must select the applicable healthcare provider from the drop-down under 'Select Provider'. Providers will not see this dropdown.
Step 3 - Under 'Lead Time', click the drop-down and select the preferred time before a patient can book their own appointment.
Step 4 - If changes have been made, scroll down and click 'Save'.
2. Patient Provider Selection
This feature allows a healthcare provider to allow their patients to consult with other providers from the same virtual clinic. All providers must have an active SK Virtual Visit account.
Step 1 & 2 - Follow 'Step 1 & 2' above.
Step 3 - Under 'Patient Health Provider Selection', click the 'Allow patients to select another provider at my clinic' box, then select the providers that your patients may book with, besides yourself.
Step 4 - If changes have been made, scroll down and click 'Save'.
3. New Patients
This feature allows a healthcare provider to set how many new patients they want to accept via this platform. This has a metered-intake approach. Once that number is reached, patients will no longer be able to register as new patients with your clinic.
Step 1 & 2 - Follow 'Step 1 & 2' above.
Step 3 - Under 'New Patients', click either:
- 'Dr ### is not accepting new patients at this time', OR
- 'Dr ### is accepting new patients' and add the number of new patients the doctor wants to accept
Step 4 - If changes have been made, scroll down and click 'Save'.