It is recommended that healthcare provider's schedules continue to be managed using the clinic's regular EMR system. There is, however, scheduling capability built into the SK Virtual Visit system.
If you are the clinic staff and are working with more than one healthcare provider, from the left navigation bar, select 'Schedule', then click the drop-down to select the provider whose shift you are managing.
Edit a Shift
Step 1 - From the left navigation bar, select 'Schedule'.
Step 2 - Switch from 'Week' view to 'Day' view, then click into the green ribbon beside the schedule hours.
Step 3 - On the 'Edit Shift' screen, click the drop-downs, edit the 'Time (From - To)' and 'Type of Care' (Virtual, In-Person or Both).
Step 4 - Select 'Save'.
If you have patient appointments scheduled during that time period, the message will list those patient appointments.
Step 5 - If you wish to continue editing your scheduled shift, click 'Confirm and Save'.
Scheduled patient(s) will be notified that their appointment(s) were cancelled and they need to rebook.
Your schedule will be edited in your calendar.
Cancel a Shift
Step 1 - Follow 'Steps 1 & 2' above, under 'Editing a Shift'.
Step 2 - On the 'Edit Shift' screen, click 'Delete Shift'.
Step 3 - Click 'Check Affected Appointments'.
If you have patient appointments scheduled during that time period, the message will list those patient appointments.
Step 4 - If you wish to continue deleting your scheduled shift, click 'Remove All Shift Occurrences'.
Scheduled patient(s) will be notified that their appointment(s) were cancelled and they need to rebook.
The shift will be removed from your schedule.
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