Although follow-up care is best managed through the clinic’s regular EMR system, the platform also includes a feature that supports limited follow-up monitoring.
- This applies to patient consultations only, not video meetings.
- The host or their office admin, working on their behalf, may change the status of an 'active' consultation to reflect the necessary follow-up.
- Follow-up consultations are accessed and managed under 'Consultations > Waiting for Follow-Up'
Options include:
- Pending Imaging
- Pending Labs
- Referred to Specialist
- Pending Other
Status changes may be made from either the 'Active and Pending' screen, from within the active patient consultation, or on the 'Waiting for Follow-Up' screen.
Additional features on the 'Waiting for Follow-Up' screen include:
- 'Name' - Patient Name
- 'Last Active' - Date and time of last activity in the consultation
- 'Consultation Created' - Date and time of consultation creation
- 'Status' - Current consultation status or update status as required
- Appointment information (video meeting URL, ID & passcode)
- 'Schedule' - reschedule another consultation for this patient
- 'View Consultation' - enter the consultation to review or updates