If scheduled video meetings/consultations overlap with other appointments that a host provider or an invited provider currently has, a notification will appear to the person doing the scheduling (host provider or clinic admin).
A maximum of three (3) overlapping video meetings or consultations can be booked into a provider’s SK Virtual Visit schedule.
SCHEDULE > 'WEEK' VIEW
When there are overlapping video meetings/consultations booked, the timeslot will show the number of appointments that overlap, in a box with a hashed background.
Click into the box to see these details:
-
Icon to specify type of appointment
Virtual patient consultation
Virtual meeting
In-person patient consultation
- Time and duration
- The name of the provider who invited them to the appointment
- Patient name or Meeting Title
- Name of host provider and names of invited providers
Get the shareable consultation or meeting link information
Enter the appointment
-
Invited providers -
Decline Video Meeting/Consultation – will remove the appointment from their schedule only and will not change the scheduled appointment or the schedules of other invited providers.
-
Host provider/clinic admin -
Cancel Video Meeting/Consultation – this will completely cancel the appointment.
Clinic Admin + Invited Provider's View:
Host Provider's View:
SCHEDULE > 'DAY' VIEW
When there are overlapping video meetings/consultations booked, invited providers will see:
- Each appointment within the overlapping timeslot
-
Icon to specify type of appointment
Virtual patient consultation
Virtual meeting
In-person patient consultation
- Time and duration
- Patient name and health card number or Meeting Title
- Name of host provider and names of invited providers
Get the shareable consultation or meeting link information
Enter the appointment
- Invited providers -
- Host provider/clinic admin -
Host Provider, Clinic Admin + Invited Provider's View:
CONSULTATIONS > 'ACTIVE & PENDING’ SCREEN
Overlapping video meeting/consultation appointments will display one after the other along with:
- Appointment time
-
Icon to specify type of appointment
Virtual patient consultation
Virtual meeting
In-person patient consultation
- The name of the provider who invited them to the appointment
- Patient name or meeting title
- ‘+# Participants’ – click to expand and see the name of the host provider and names of invited participants
- Reason for the patient consultation
Get the shareable consultation or meeting link information
Access Quick Messages to send to participant
Enter the meeting/consultation
- Invited providers -
- Host provider/clinic admin -
Host Provider, Clinic Admin + Invited Provider's View: