There are a few ways to get help when using the 'SK Virtual Visit' system:
Regular Hours: Monday - Friday 8:00 am - 4:30 pm (CST)
|
Option 1 * (see below) |
SELF-GUIDED ARTICLES & VIDEOS: |
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Option 2 *(see below) |
CHAT WITH A LIVE AGENT: Patient User Support then Chat - Chat bubble on bottom right of screen - |
| Option 3 * (see below) |
EMAIL A LIVE AGENT: Patient User Support then 'Submit a Request' - On top right of screen - |
| Option 4 |
PHONE: 1-844-767-8259 > Press '4' (Leave a voice message if your call is not answered immediately) |
* Easily Access Option 1 and Option 2 by:
- Mobile Device - SK Virtual Visit 'Home' screen > 'Menu' (after logging into your account)
- Web on laptop/computer/tablet - SK Virtual Visit 'Home' screen > 'More' (after logging into your account)
- Mobile Device or Web 'Login' screen > 'Help' (before logging into your account)
Mobile Device 'Menu' Tab
Step 1 - From the bottom navigation bar, select 'Menu', then click 'FAQ'.
Web on Laptop/Computer/Tablet 'Home' Screen
Step 1 - From the left navigation bar, select 'More', then click 'Contact Us'.
Step 2 - Select 'Click here to get help'.
From the Log-In Screen
Step 1 - From the 'Log In' screen, click 'Help'
Option 1: READ helpful, self-guided articles and watch videos:
You will be directed to our Zendesk support pages. Of special interest would be the sections:
- Patient User Support
- General & Technical Info
Use the 'Search' feature to quickly see articles dealing with specific issues or questions.
Option 2 - CHAT with one of our live agents. Click the 'Chat' button on the bottom-right corner of the screen.
- Enter your name
- Type a message into the message bar describing your issue/question
- Click 'Send'.
Wait for one of our live agents to connect with you and reply via chat.
Option 3 - EMAIL one of our live agents:
Click the 'Submit a Request' on the top-right corner of the screen.
Fill out the online form and tap 'Submit'.
Wait for one of our live agents to connect with you via email.