There are a few ways to get help when using the 'SK Virtual Visit' system:
Regular Hours: Monday - Friday 8:00 am - 5:00 pm (CST)
After Hours: Critical incidents that impact the operation of or compromise the functionality of the platform (i.e. login, scheduling, video) will be logged as 'High Severity' and responded to in 30 minutes.
|
Option 1* (see below) |
SELF-GUIDED ARTICLES & VIDEOS: SK Virtual Visit Zendesk Support (skvirtualvisit.zendesk.com) |
| Option 2* (see below) |
CHAT WITH A LIVE AGENT: SK Virtual Visit Zendesk Support then 'Chat' - Chat bubble on bottom right of screen - |
| Option 3* (see below) |
EMAIL A LIVE AGENT: SK Virtual Visit Zendesk Support then 'Submit a Request' - On top right of screen - OR |
| Option 4 |
PHONE: 1-888-316-7446, extension 1 > 1 > 2 > 2 (Leave a voice message if your call is not answered immediately) |
* Easily Access Options 1, 2 and 3 from:
- SK Virtual Visit 'Home' screen > 'More' (after logging into your account)
- SK Virtual Visit 'Login' screen > 'Help' (before logging into your account)
System 'Home' Screen
Step 1 - From the left navigation bar, select 'More', then click 'Contact Us'.
Step 2 - Select 'Click here to get help'.
From the Log-In Screen
Step 1 - From the 'Log In' screen, click 'Help'
Option 1: READ helpful, self-guided articles and watch instruction videos:
You will be directed to our Zendesk support pages:
- Clinic User Support
- Patient User Support
- General & Technical Info
Use the 'Search' feature to quickly see articles dealing with specific issues or questions.
Option 2 - CHAT with one of our live agents:
Click the 'Chat' button on the bottom-right corner of the screen.
- Enter your name
- Type a message into the message bar describing your issue/question
- Click 'Send'.
Wait for one of our live agents to connect with you via chat.
Option 3 - EMAIL one of our live agents:
Click the 'Submit a Request' on the top-right corner of the screen.
Fill out the online form and tap 'Submit'.
Wait for one of our live agents to connect with you via email.
For help with your 'SK Virtual Visit' account, please refer to this article:
- Contact Us for Help with Your SK Virtual Visit Account - As a Clinical User