There are a few ways to get help when using the 'SK Virtual Visit' system:
Regular Hours: Monday - Friday 8:00 am - 5:00 pm (CST)
After Hours: Critical incidents that impact the operation of or compromise the functionality of the platform (i.e. login, scheduling, video) will be logged as 'High Severity' and responded to in 30 minutes.
|
Option 1* (see below) |
SELF-GUIDED ARTICLES & VIDEOS: SK Virtual Visit Zendesk Support (skvirtualvisit.zendesk.com) |
| Option 2* (see below) |
CHAT WITH A LIVE AGENT: SK Virtual Visit Zendesk Support then 'Chat' - Chat bubble on bottom right of screen - |
| Option 3* (see below) |
EMAIL A LIVE AGENT: SK Virtual Visit Zendesk Support then 'Submit a Request' - On top right of screen - OR |
| Option 4 |
PHONE: 1-888-316-7446, extension 1 > 1 > 2 > 2 (Leave a voice message if your call is not answered immediately) |
* Easily Access Options 1, 2 and 3 from:
- SK Virtual Visit 'Home' screen > 'More' (after logging into your account)
- SK Virtual Visit 'Login' screen > 'Help' (before logging into your account)
System 'Home' Screen
Step 1 - From the left navigation bar, select 'More', then click 'Contact Us'.
Step 2 - Select 'Click here to get help'.
From the Log-In Screen
Step 1 - From the 'Log In' screen, click 'Help'
Option 1: READ helpful, self-guided articles and watch instruction videos:
You will be directed to our Zendesk support pages:
- Clinic User Support
- Patient User Support
- General & Technical Info
Use the 'Search' feature to quickly see articles dealing with specific issues or questions.
Option 2 - CHAT with one of our live agents:
Click the 'Chat' button on the bottom-right corner of the screen.
- Enter your name
- Type a message into the message bar describing your issue/question
- Click 'Send'.
Wait for one of our live agents to connect with you via chat.
Option 3 - EMAIL one of our live agents:
Click the 'Submit a Request' on the top-right corner of the screen.
Fill out the online form and tap 'Submit'.
Wait for one of our live agents to connect with you via email.