They may not be able to mark themselves as 'Ready For Your Appointment' for a variety of reasons:
- As the clinician, you may have entered the consultation prior to them actually being able to mark themselves as ready. This could be for a variety of reasons such as you are running ahead of schedule.
- You may have a specific intake protocol for your front administration that they ask specific questions prior to each appointment.
- If the patients appointment has been engaged/entered at any time by any team member, the appointment will be found within your 'Active' appointments.
Your patient will not be marked as 'Patient Ready'. Ensuring you message the patient asking if they are ready for their appointment and receiving an answer ensures they are ready. if they do not answer your chat but you need to exit the consultation, ensure you state so and that they can message when they are present.
You will see a message notification as seen below.
The 'Ready For My Appointment' button may still appear, but if your patient refreshes their page they will find their appointment within their 'In-Progress' appointments.