There are three ways to join a video meeting you are invited to using your mobile device:
Option 1: Using your mobile device, click the 'URL link' provided in the invitation email, which should include the Meeting ID and Passcode.
Option 2: From the 'SK Virtual Visit' system app 'Login' screen on your mobile device (before log in).
Option 3: From the 'SK Virtual Visit' APP 'Home' screen on your mobile device (after logging into your account).
Option 1 - Using the URL Link Provided in the Email
Step 1 - Click the invitation 'URL link' provided in the email.
Step 2 - The Meeting ID and Passcode will automatically generate onto the 'Join a Meeting' screen.
- Add your name to help identify yourself
- Enable your microphone and camera, then click to remember these settings for future meetings. These permissions grant access within the video itself.
- It is recommended that you test your audio and video equipment prior to joining the meeting by clicking ‘Test Audio and Video’. The test takes approximately 30 seconds and will let them know the quality of their audio and video.
- After the test, click 'Join Meeting'.
- Important: you may receive additional prompts for the APP/web browser to access your microphone and camera. Always Enable/Allow these whenever prompted.
Step 3 - If you are part of the host’s virtual clinic, you will automatically enter the video meeting.
If you are an invited patient or participant from outside of the host’s virtual clinic, you will have to wait for the meeting host to 'Admit' you into the meeting. Once admitted, you will enter the video meeting.
If declined, you will receive the following message.
If this is a mistake, contact the meeting host to have another invitation sent to you.
If you drop from the meeting, you may re-enter it, as long as it is still active.
Option 2 - From the Log-In Screen
Step 1 - Go to either the Apple App Store or Google Play store, search for SK Virtual Visit and Download/Install:
- Apple App Store for Apple mobile cell phone and tablet products
- Google Play Store for Android mobile cell phone and tablet products
Apple App Store screenshot: Google Play Store screenshot:
Step 2: Once downloaded, click ‘Open’ from either the Store OR click the icon on your screen.
Apple App Store screenshot: Google Play Store screenshot:
Mobile Device screen icon:
Step 3 - Initially, after downloading and first opening the app, you will see this green screen. Click the 'Log In or Sign Up' button. (This screen will only appear the first time you use the APP. Afterwards you will be taken directly to the Login screen after opening the app).
Step 4 - On the 'Log In' screen, do not log in. Click 'Join Meeting'
Step 5 -
- Manually enter the 'Meeting ID' and 'Passcode' given in the email.
- Add your name to help identify yourself.
- Enable your microphone and camera, then click to remember these settings for future meetings. These permissions grant access within the video itself.
- It is recommended that you test your audio and video equipment prior to joining the meeting by clicking ‘Test Audio and Video’. The test takes approximately 30 seconds and will let them know the quality of their audio and video.
- After the test, click 'Join Meeting'.
- Important: you may receive additional prompts for the APP/web browser to access your microphone and camera. Always Enable/Allow these whenever prompted.
Step 6 - Wait for the meeting host to 'Admit' you into the meeting.
Once admitted, you will be taken into the video meeting.
If declined, you will receive the following message. If this is a mistake, contact the meeting host to have another invitation sent to you.
If you drop from the meeting, you may re-enter it as long as it is still active.
Option 3 - From the Home Screen When Logged In
Step 1 - On the 'Home' screen, click 'Join Meeting' and you will be directed to the ‘Join a Meeting’ screen.
Step 2 – Manually type in the Meeting ID and Passcode you received.
Step 3 - Enable your 'microphone and camera' and check 'Remember my preferences for future meetings'. These permissions grant access within the video itself.
Important: you may receive additional prompts for the APP/web browser to access your microphone and camera. Always Enable/Allow these whenever prompted.
Step 4 - If you did not run the 'Pre-Call Test', it is recommended that you test your audio and video equipment here, prior to joining the meeting.
Click ‘Test Audio and Video’ near the bottom of the 'Join a Meeting' screen, then continue with the instructions above under, 'Run the Pre-Call Test' - Step 3.
Step 5 – After receiving a successful test, Go Back to the 'Join a Meeting’ screen by clicking the (on Apple iOS) or (on Android) in the upper-left corner of the screen.
Step 6 - When ready to join your video meeting, click ‘Join Meeting’ on the ‘Join a Meeting’ screen.
Step 7 – If you are a care team member who is part of the host’s virtual clinic, you will automatically enter the video meeting.
If you are an invited patient or participant from outside of the host’s virtual clinic, you will have to wait for the meeting host to 'Admit' you into the meeting. Once admitted, you will enter the video meeting.
If declined, you will receive the following message. If this is a mistake, go back to your email, click the ‘https quick link’ again and attempt to re-join the meeting. If you are still unable to get into the meeting, contact the meeting host’s clinic for assistance.