At the time video meetings are being scheduled, healthcare providers or clinic admins acting on their behalf, may invite other providers from the same virtual clinic to join in.
Those invited providers can decline their invitation within the platform after logging into their SK Virtual Visit account.
DECLINE A VIDEO MEETING INVITATION
Step 1 - Select the scheduled video meeting from either the:
- 'Schedule' tab > 'Week' or 'Day' view, or
- 'Consultations' tab > 'Active and Pending' screen
Step 2 - Click the red 'X' or 'X Decline Meeting'.
'Schedule' Tab:
'Consultations' Tab:
Step 3 - If the host has not yet entered the appointment, you will be prompted to confirm.
Recurring Meetings - you will have the option to decline all the meetings in the series or just the one you are on.
- Under the 'Schedule' tab, find the scheduled meeting, then select either 'Decline This Meeting Only' or 'Decline All Meetings in This Series'.
From 'Schedule' Tab - Decline Single or Recurring Appointments:
Single Appointment Recurring Appointments
From 'Consultations' Tab - Decline Single Appointment Only:
A green banner will confirm that the invitation is declined.
APPOINTMENT NOTIFICATIONS SETTINGS
Clinic care team members can receive notifications when an invited colleague declines their invitation to a meeting.
- Notifications will be sent to the email address and mobile number noted at the top of the screen. This information is pulled from the account holder’s 'Profile Information'.
- Notifications can be received by email, SMS text message or both.
- Each member of the care team configure their own notifications.
To customize notifications:
Step 1 - From the left navigation bar, select 'Account', then click 'Notifications'.
Step 2 - The Clinic Admin may select the provider's name they wish to receive notifications for. Providers will not see this dropdown.
Step 3 - Under ‘Appointments’, 'check' the notifications you wish to receive.
Step 4 – Click ‘Save’
Notifications include:
- When an appointment is created
- When an appointment is cancelled
- When the provider is invited to another host's appointment
- When an invited provider you invited declined the invitation