** IMPORTANT **
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If users are unable to see or hear you, it may be that permissions have been blocked or were not allowed.
Click on the name of your browser for specific instructions to Allow/Unblock your camera and microphone:
You may also need to check your 'System Settings' as well as other 'Permissions' when using SK Virtual Visit, which are covered in these articles:
- ANDROID MOBILE DEVICE - Video & Audio Permissions/Settings (WEB, APP & More)
- APPLE IPHONE/IPAD - Video & Audio Permissions/ Device Settings (WEB, APP & More)
CHROME
CHROME - ALLOWING YOUR CAMERA AND MICROPHONE
| ANDROID MOBILE DEVICES | APPLE MOBILE DEVICES |
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Tap to open 'Settings' from the Home Screen, then scroll down and select 'Apps'.
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Tap to open 'Settings' from the Home Screen. |
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Scroll down and select 'Chrome'.
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Swipe down to reveal the search field and type 'Chrome', then select it from the list that appears. Or, you can scroll down the screen until you see 'Chrome', then tap on it. |
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Under 'Permissions', click on
Newer Android Phone:
Older Android Phone:
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Locate 'Camera' and 'Microphone' under 'Allow Chrome to Access' and turn both 'ON'.
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Back at 'https://virtualvisit.saskatchewan.ca/', you can confirm your settings by clicking the
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Back at 'https://virtualvisit.saskatchewan.ca/', you can confirm your settings by clicking the 'camera icon', to the left of the site address. |
CHROME - ALLOWING YOUR CAMERA AND MICROPHONE FOR THE 'JOIN A MEETING' SCREEN
When you proceed to join a video session, you will get prompted to allow your camera and microphone for Chrome and for this website. Always 'Allow'.
If you block EITHER one, you will not have access to BOTH the camera OR microphone in your video meeting and will have to follow the steps above under, 'ALLOWING YOUR CAMERA AND MICROPHONE FOR CHROME'.
| ANDROID MOBILE DEVICES | APPLE MOBILE DEVICES |
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Click 'Allow' for both the Camera and Microphone for 'Chrome' and our website.
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Click 'Allow' for both the Camera and Microphone for 'Chrome' and our website.
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- You will observe the video preview and may change your camera (optional).
- You will observe the microphone visualizer and may change your microphone (optional).
- You may 'Run Pre-call Test' (optional).
- If not already entered, add your Meeting ID and Passcode.
- Enter your name to identify yourself to the meeting host.
- You may enable/disable the microphone & camera for when the video call starts. Note: if a user is currently on the phone that is being used to join the video meeting, our platform will automatically disable the video call audio, to allow audio to continue on the phone call. The user does not need to 'uncheck' the 'Enable microphone when the meeting starts' box before joining the video meeting.
When ready, click 'Join'.
Also, once in the video, you can select or confirm the specific microphone/speaker or camera, using the buttons in the bottom left, mute/unmute and turn your video off/on. Click the arrow beside 'Mute' and 'Video'.
CHROME - WHEN EITHER OR BOTH YOUR CAMERA & MICROPHONE PERMISSIONS ARE BLOCKED FOR THE 'JOIN A MEETING' SCREEN
You will receive an error message:
| ANDROID MOBILE DEVICES | APPLE MOBILE DEVICES |
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It is recommended that you enable your camera and microphone by following the steps above under, 'ALLOWING YOUR CAMERA AND MICROPHONE FOR CHROME'., then click 'Reload Page'.
However, you may proceed to the 'Join a Meeting' screen AND join the video meeting without your camera and microphone enabled, by clicking 'Continue without audio or video'.
On the 'Join a Meeting' screen:
- You will NOT observe the video preview OR microphone visualizer.
- You will NOT be able to change your camera or microphone.
- You may 'Run Pre-call Test', however the camera or microphone will not be accessible.
- If not already entered, add your Meeting ID and Passcode.
- Enter your name to identify yourself to the meeting host.
- The microphone and camera check boxes will not have an effect once you enter the video meeting.
When ready, click 'Join'.
- Others will not see or hear you, though you should be able to see and hear them.
- You will not be able to access or turn on your camera or microphone.
MICROSOFT EGDE
EDGE - ALLOWING YOUR CAMERA & MICROPHONE
| ANDROID MOBILE DEVICES | APPLE MOBILE DEVICES |
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Tap to open 'Settings' from the Home Screen, then scroll down and select 'Apps'.
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Tap to open 'Settings' from the Home Screen. |
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Scroll down and select 'Edge'.
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Swipe down to reveal the search field and type 'Edge', then select it from the list that appears. Or, you can scroll down the screen until you see 'Edge', then tap on it. |
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Under 'Permissions', click on
Newer Android Phone:
Older Android Phone:
|
Locate 'Camera' and 'Microphone' under 'Allow Chrome to Access' and turn both 'ON'.
|
|
Back at 'https://virtualvisit.saskatchewan.ca/', you can confirm your settings by clicking the |
Confirm your Camera and Microphone settings under 'Settings', as noted above.
|
EDGE - ALLOWING YOUR CAMERA AND MICROPHONE FOR THE 'JOIN A MEETING' SCREEN
When you proceed to join a video session, you will get prompted to allow your camera and microphone for Edge and for this website. Always 'Allow'.
If you block EITHER one, you will not have access to BOTH the camera OR microphone in your video meeting and will have to follow the steps above under, 'ALLOWING YOUR CAMERA AND MICROPHONE FOR EDGE'.
| ANDROID MOBILE DEVICES | APPLE MOBILE DEVICES |
|
Click 'Allow' for both the Camera and Microphone for 'Edge' and our website.
|
Click 'Allow' for both the Camera and Microphone for 'Edge' and our website. |
- You will observe the video preview and may change your camera (optional).
- You will observe the microphone visualizer and may change your microphone (optional).
- You may 'Run Pre-call Test' (optional).
- If not already entered, add your Meeting ID and Passcode.
- Enter your name to identify yourself to the meeting host.
- You may enable/disable the microphone & camera for when the video call starts. Note: if a user is currently on the phone that is being used to join the video meeting, our platform will automatically disable the video call audio, to allow audio to continue on the phone call. The user does not need to 'uncheck' the 'Enable microphone when the meeting starts' box before joining the video meeting.
When ready, click 'Join'.
Also, once in the video, you can select or confirm the specific microphone/speaker or camera, using the buttons in the bottom left, mute/unmute and turn your video off/on. Click the arrow beside 'Mute' and 'Video'.
EDGE - WHEN EITHER OR BOTH YOUR CAMERA & MICROPHONE PERMISSIONS ARE BLOCKED FOR THE 'JOIN A MEETING' SCREEN
You will receive an error message:
| ANDROID MOBILE DEVICES | APPLE MOBILE DEVICES |
| |
It is recommended that you enable your camera and microphone by following the steps above under, 'ALLOWING YOUR CAMERA AND MICROPHONE FOR EDGE'., then click 'Reload Page'.
However, you may proceed to the 'Join a Meeting' screen AND join the video meeting without your camera and microphone enabled, by clicking 'Continue without audio or video'.
On the 'Join a Meeting' screen:
- You will NOT observe the video preview OR microphone visualizer.
- You will NOT be able to change your camera or microphone.
- You may 'Run Pre-call Test', however the camera or microphone will not be accessible.
- If not already entered, add your Meeting ID and Passcode.
- Enter your name to identify yourself to the meeting host.
- The microphone and camera check boxes will not have an effect once you enter the video meeting.
When ready, click 'Join'.
- Others will not see or hear you, though you should be able to see and hear them.
- You will not be able to access or turn on your camera or microphone.
FIREFOX
FIREFOX - ALLOWING YOUR CAMERA AND MICROPHONE
| ANDROID MOBILE DEVICES | APPLE MOBILE DEVICES |
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Open 'Settings', then scroll down and select 'Apps'.
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Tap to open 'Settings' from the Home Screen. |
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Scroll down and select 'Firefox'.
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Swipe down to reveal the search field and type 'Firefox', then select it from the list that appears. Or, you can scroll down the screen until you see 'Firefox', then tap on it. |
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Under 'Permissions', click on
Newer Android Phone:
Older Android Phone:
|
Locate 'Camera' and 'Microphone' under 'Allow Chrome to Access' and turn both 'ON'.
|
|
Back at 'https://virtualvisit.saskatchewan.ca/', you can confirm your settings by clicking the |
Confirm your Camera and Microphone settings under 'Settings', as noted above.
|
FIREFOX - ALLOWING YOUR CAMERA & MICROPHONE FOR THE 'JOIN A MEETING' SCREEN
When you proceed to join a video session, you will get prompted to allow your camera and microphone for Firefox and for this website. Always 'Allow'.
If you block EITHER one, you will not have access to BOTH the camera OR microphone in your video meeting and will have to follow the steps above under, 'ALLOWING YOUR CAMERA AND MICROPHONE FOR FIREFOX'.
| ANDROID MOBILE DEVICES | APPLE MOBILE DEVICES |
|
Click 'Allow' for both the Camera and Microphone for 'Firefox' and our website. |
Click 'Allow' for both the Camera and Microphone for 'Firefox' and our website. |
FIREFOX - WHEN EITHER OR BOTH YOUR CAMERA & MICROPHONE PERMISSIONS ARE BLOCKED FOR THE 'JOIN A MEETING' SCREEN
You will receive an error message:
| ANDROID MOBILE DEVICES | APPLE MOBILE DEVICES |
| |
It is recommended that you enable your camera and microphone by following the steps above under, 'ALLOWING YOUR CAMERA AND MICROPHONE FOR FIREFOX'., then click 'Reload Page'.
However, you may proceed to the 'Join a Meeting' screen AND join the video meeting without your camera and microphone enabled, by clicking 'Continue without audio or video'.
On the 'Join a Meeting' screen:
- You will NOT observe the video preview OR microphone visualizer.
- You will NOT be able to change your camera or microphone.
- You may 'Run Pre-call Test', however the camera or microphone will not be accessible.
- If not already entered, add your Meeting ID and Passcode.
- Enter your name to identify yourself to the meeting host.
- The microphone and camera check boxes will not have an effect once you enter the video meeting.
When ready, click 'Join'.
- Others will not see or hear you, though you should be able to see and hear them.
- You will not be able to access or turn on your camera or microphone.
SAFARI
SAFARI - ALLOWING YOUR CAMERA AND MICROPHONE
Step 1 - Tap to open 'Settings' from the Home Screen.
Step 2 - Swipe down to reveal the search field and type 'Safari', then select it from the list that appears.
Or, you can scroll down the screen until you see 'Safari', then tap on it.
Step 3 - Locate 'Camera' and 'Microphone' under the 'Settings for Websites' heading.
Step 4 - Starting with 'Camera', and select 'Allow'.
Step 5 - Return to repeat these steps for the 'Microphone'.
Step 6 - Return to 'Safari' and scroll down to 'Settings for Website'. Make sure that 'Request Desktop Website' is turn 'OFF'.
Back at 'https://virtualvisit.saskatchewan.ca/', you can confirm your settings by clicking the 'AA', to the left of the site address. then click 'Website Settings'.
SAFARI - ALLOWING YOUR CAMERA & MICROPHONE FOR THE 'JOIN A MEETING' SCREEN
When you proceed to join a video session, you will get prompted to allow your camera and microphone for Edge and for this website. Always 'Allow'.
If you block EITHER one, you will not have access to BOTH the camera OR microphone in your video meeting and will have to follow the steps above under, 'ALLOWING YOUR CAMERA AND MICROPHONE FOR SAFARI'.
Step 1 - Click 'Allow' for both the Camera and Microphone for your browser and our website.
- You will observe the video preview and may change your camera (optional).
- You will observe the microphone visualizer and may change your microphone (optional).
- You may 'Run Pre-call Test' (optional).
- If not already entered, add your Meeting ID and Passcode.
- Enter your name to identify yourself to the meeting host.
- You may enable/disable the microphone & camera for when the video call starts. Note: if a user is currently on the phone that is being used to join the video meeting, our platform will automatically disable the video call audio, to allow audio to continue on the phone call. The user does not need to 'uncheck' the 'Enable microphone when the meeting starts' box before joining the video meeting.
When ready, click 'Join'.
SAFARI - WHEN EITHER OR BOTH YOUR CAMERA & MICROPHONE PERMISSIONS ARE BLOCKED FOR THE 'JOIN A MEETING' SCREEN
You will receive an error message:
It is recommended that you enable your camera and microphone by following the steps above under, 'ALLOWING YOUR CAMERA AND MICROPHONE FOR SAFARI'., then click 'Reload Page'.
However, you may proceed to the 'Join a Meeting' screen AND join the video meeting without your camera and microphone enabled, by clicking 'Continue without audio or video'.
On the 'Join a Meeting' screen:
- You will NOT observe the video preview OR microphone visualizer.
- You will NOT be able to change your camera or microphone.
- You may 'Run Pre-call Test', however the camera or microphone will not be accessible.
- If not already entered, add your Meeting ID and Passcode.
- Enter your name to identify yourself to the meeting host.
- The microphone and camera check boxes will not have an effect once you enter the video meeting.
When ready, click 'Join'.
- Others will not see or hear you, though you should be able to see and hear them.
- You will not be able to access or turn on your camera or microphone.