Step 1 - After clicking the hyperlink in the meeting invitation email, you will be directed to the 'Join a Meeting' page.
- Enter your name.
- Allow your microphone and camera when prompted.
- Enable your microphone and camera on this screen, check 'Remember my preferences for future meetings' to save these settings.
Step 2 - Click 'Test Audio and Video' before you join a virtual meeting with your healthcare provider.
Step 3 - Click 'Start Test'.
- 'Allow' your microphone and camera whenever prompted to do so or if they say 'Not Allowed' (click on 'Not Allowed').
- Hold your camera steady and speak while the test is running.
Step 4 -
If the test results are good, go back to the 'Join a Meeting' screen and click 'Join Meeting' to enter the video meeting.
If the test results are poor,
- Make sure other applications on your laptop/computer are not using your camera or microphone or are closed
- Double-check your internet connection
- If possible, use an ethernet or wired connection instead of wireless
- If you are using an external camera/microphone, make sure they are plugged in and set as a system default. You may have to plug into an alternate USB port for the connection to be successful.