Re-Start With a New Video Meeting / Re-Join an Active Video Meeting

The meeting link may break or the meeting "Join-In Information" may no longer work for one of the following reasons:

• The host clicked "End Call For All".
• Participants from the same clinic, clicked 'End Call For All'.
• The host denied the patient/participant access into the meeting.
• A technical issue occurred (Wi-Fi disconnected, power outage/surge, a sudden traffic increase on your local network) that lasted longer than 20 minutes.

To Re-Start with a NEW Video Meeting

To Re-Join an ACTIVE Video Meeting

This article covers:

To Re-start with a NEW Video Meeting:

Step 1 - Navigate to the 'Meetings' screen from either:

• The 'Clinic' tab, then 'Meet Now', or
• The 'Meet Now' tab

Step 2 - Click 'Start Video Meeting'.

Step 3 - You will see a preview of your video and audio.  

Step 4 - When ready, click 'Start Meeting'.

The Meeting Information Screen - Choose one of the three options available to send your participant(s) the new meeting information:

1. 'Copy' - The copied information includes the web URL link ('https...') only, which you must 'paste' into the body of any email platform you choose to use.
2. 'View Meeting Invitation' - opens a screen that displays all the Meeting Invitation info, including the web URL link, Meeting ID and Passcode, date and time (if a scheduled meeting), and instructions, which you must 'Copy' & paste into the body of any email platform you choose to use.
3. 'Invite via Email' - opens your computer's default email platform to send all 'Join-in Information'.  All meeting invitation information will automatically generate into the body of the email.

The participants will be notified by email with instructions.  

Step 5 - Once the new invitation has been sent to your participant(s), wait for them to arrive.  As they do, 'Admit' them.

Note: all invited participants, including the patient, will only be granted access when 'admitted' by the host.  If they are declined access into the meeting, they cannot rejoin.

To Re-join an ACTIVE Video Meeting:

If all participants, including the host are dropped from the meeting or "Leave Call", the meeting will remain active for approximately 20 minutes, allowing time for everyone to return to the meeting.

• The host and participants from the same virtual clinic may rejoin under "Meet Now" and "Your Meetings in Progress".  The active meeting will appear and they simply "Enter Meeting" to rejoin.

• The patient or other invited participants may rejoin by clicking the hyperlink within the email that invited them to the meeting.