How to Deactivate a Clinic User's Account or Remove Them From a Virtual Clinic

Deactivate - when a clinic user is no longer practicing or has not used SK Virtual Visit for a period of 18 months

Remove - when a clinic user is no longer working with a specific virtual clinic

Deactivate vs Remove:

• This must be requested through your HSP and eHS by completing and submitting one of the forms listed below.  
• The user being removed or deactivated will not be notified.

Important steps to follow before making one of these requests:

• Notify your patients that their healthcare provider is leaving
• Cancel and reschedule all upcoming appointments patients may have with the healthcare provider - patient consultations or 'Meet Now' meetings
• Archive any active patient consultations
• NOTE:  There is currently no way to transfer a patient to another clinic. If a healthcare provider is moving to a new clinic, patients will have to be invited to the new clinic.  They will remain a patient of the current clinic and their data will remain in the current clinic.

SHA SK Virtual Visit Account Request Form

• Check 'Changes to Existing User Account'
• Complete the information on each page
• Submit the form

eHS SK Virtual Visit Account Request Form

• Click 'Remove User' or 'Change'.
• Complete the information on each page
• Submit the form