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How To Join a Video 'Meeting' I Am Invited To

Updated

As a patient, family member, or caregiver, a healthcare provider may send you an invitation to join a video meeting with them.  The invitation is sent to you by email and includes the meeting title, date, time, a quick link (https://...), the meeting ID and passcode. 

A 'SK Virtual Visit' account is NOT required to join a video meeting you are invited to.  

There are three ways to join:

Option 1:  Click the 'https://... quick link' provided in the invitation email (no 'SK Virtual Visit' account is required with this option)

Option 2:  From the 'SK Virtual Visit' Log-In screen (no need to login)

Option 3:  From the 'SK Virtual Visit' Home screen (after logging into your account)

 

Option 1 - Using the Quick Link Provided in the Email

(No Account Required)

Step 1:  Open the email on the device you are using to attend your video meeting, then click the quick link provided in the email. 

Mobile Device on App:                              Laptop/Computer on Web:

          

If the quick link does not work, highlight the hyperlink information by moving your mouse cursor over it and clicking the left mouse button once (the entire line should be highlighted), then:

  • Copy it to your clipboard.  Press Ctrl+C (Windows) or Command+C (Mac) or right-click on your mouse and choose 'Copy'.  
  • Open your web browser and paste the hyperlink info into it.  Click into the address line, press Ctrl+V (Windows) or Command+V (Mac) or right-click on your mouse and choose 'Paste'.

Step 2 - When using your mobile device, you may be prompted with this green screen... choose 'Continue on Web' OR as an option, click the quick link to your App Store and download the 'SK Virtual Visit' app.  If you do not see this green screen or if you are on the web, skip to Step 3.

 

Step 3 - The 'Join a Meeting' screen:

  • The Meeting ID and Passcode will have automatically generated from the information in your email. 
  • Add your name to identify yourself (your name is required).
  • A checkmark should have defaulted beside 'Enable microphone and camera...', as well as 'Remember these settings for future meetings'.  Important:  whenever prompted always Enable/Allow your microphone and camera.

Mobile Device on App:                              Laptop/Computer on Web:

          

 

Step 4 - It is recommended that you test your audio and video equipment prior to joining the meeting by clicking, ‘Test Audio and Video’.  The test takes approximately 30 seconds and will let you know the quality of your audio and video and if there are issues.  Remember to Allow/Enable your camera and microphone whenever prompted, keep your device on a stable surface and speak during the test so your audio is tested properly.  After the test, return to the 'Join a Meeting' screen.

 

If at any time you need assistance, click the ‘Help’ button at the bottom and you will be directed to our general support page, where you can find helpful step-by-step articles, answers to frequently asked questions or access to our online support team.

 

 

Step 5 -  Click 'Join' to join the video meeting.

 

Wait for the meeting host to 'Admit' you into the meeting. 

As a security measure, the healthcare provider must allow you access.  Once admitted, you will be taken into the video meeting.  If declined, you will receive the following message. 

If this is a mistake, contact the meeting host to have another invitation sent to you.

mceclip2.png

If you drop from the meeting or 'Leave Call', you may re-enter the meeting, as long as it is still active and has not been 'Ended' by the meeting host.

See this instructional video which covers Option 1 on Mobile: How to Join a Video Meeting Using a Mobile Device

Option 2 - From the 'SK Virtual Visit' Log-In Screen

(No Account Required)

Step 1 - If using a mobile device, download the “SK Virtual Visit” app or, if using the web on any device, go to the login screen at https://virtualvisit.saskatchewan.ca/

SK_VIRTUAL_VISIT.jpg

 

Step 2 - Open the 'SK Virtual Visit' app or the web 'Log In' screen.  

Step 3 - Do not enter an email address or password and do not log in.  At the bottom of the screen, click 'Join Meeting'.

Mobile Device on App:                              Laptop/Computer on Web:

         

 

Step 4 - The 'Join a Meeting' screen:

  • Type in the Meeting ID and Passcode manually from the information provided in your email. 
  • Add your name to identify yourself (your name is required).
  • A checkmark should have defaulted beside 'Enable microphone and camera...', as well as 'Remember these settings for future meetings'.  If not, check those boxes.  Important:  whenever prompted always Enable/Allow your microphone and camera.

Mobile Device on App:                              Laptop/Computer on Web:

          

 

Step 5 - Continue with 'Step 4' above.

 

Option 3 - From the Home Screen if Logged Into a 'SK Virtual Visit' Account

Step 1 - Log into your account on the 'SK Virtual Visit' system.

 

Step 2 - On the 'Home' screen, click 'Invited to a Meeting?'

Mobile Device on App:                  Laptop/Computer on Web:

mceclip6.png         

 

Step 4 - The 'Join a Meeting' screen:

  • Type in the Meeting ID and Passcode manually from the information provided in your email. 
  • Add your name to identify yourself (your name is required).
  • A checkmark should have defaulted beside 'Enable microphone and camera...', as well as 'Remember these settings for future meetings'.  If not, check those boxes.  Important:  whenever prompted always Enable/Allow your microphone and camera.

Mobile Device on App:                              Laptop/Computer on Web:

          

 

Step 5 - Continue with 'Step 4' above.

 

How to End my 'Video Meeting' with my Healthcare Provider

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