Periodically, when a care team member is joining a clinic from their invitation email, after they select 'click this link', they are being directed to our standard 'Login' page, rather than the required 'You Have Been Invited to Join a Clinic' page.
If and when this happens, following these steps:
Step 1 - On the 'Login' screen, click 'Create Account'.
Step 2 - On the 'Account Type' screen, click 'Provider'.
Step 3 - As directed, return to your invitation email, hover over 'click this link' and copy the link (Ctrl+C) and paste (Ctrl+V) into a new web address bar. This will direct you to the required 'You Have Been Invited to Join a Clinic' page.
Step 4 - Continue with setting up your account (Step 3 in the following article):