- Contact Us for Help - As a Clinical User

There are a few ways to get help when using the 'SK Virtual Visit' system:

Support Hours

 Regular Hours: Monday - Friday 8:00 - 17:00 (CST)

 Phone: [phone] > Press 1> 1 > 2                                                                         Chat: On either web or mobile                                                                                             Email: [e-mail]                                     

 Read: Clinic Support – SK Virtual Visit

After Hours:         

Critical incidents that cause impact to operations or lack of required functionality of the platform for ALL users (eg: login, scheduling, video) will be logged as high severity and responded to in 30 minutes.      

Phone: [phone] > Press 1> 1 > 2 (leave voicemail)

Chat: Contact Us

Email: [e-mail] 

* Easily Access Option 1 and Option 2 by:

• System Home Screen - 'More' (instructions below)
• Log In Screen > 'Help' (instructions below)

System 'Home' Screen

Step 1 - From the left navigation bar, select 'More', then click 'Contact Us'.

Step 2 - Select 'Click here to get help'.

Option 1 - CHAT with one of our live agents. 

Click the 'Chat' button. 

1. Enter your name
2. Type a message into the message bar describing your issue/question
3. Click 'Send'.

Wait for one of our live agents to connect with you and reply via chat.

Option 2:  READ helpful, self-guided articles.

You will initially see the section 'Clinic Support', with helpful articles under these headings:

• Patient Consultation Process
• Quick Meeting Process
• Virtual Clinic Management
• FAQ

There are also articles under the section, 'Getting Started > Clinic Support'.

Use the 'Search' feature to quickly see articles dealing with specific issues or questions.

From the Log-In Screen

Step 1 - From the 'Log In' screen, click 'Help'

            

Option 1 - CHAT with one of our live agents. 

Click the 'Chat' button. 

1. Enter your name
2. Type a message into the message bar describing your issue/question
3. Click 'Send'.

Wait for one of our live agents to connect with you and reply via chat.

Option 2:  READ helpful, self-guided articles.

You will see the section 'Getting Started', with helpful articles under these headings:

• Clinic Support
• Patient Support
• General
• Quick Meeting Support

Besides 'Getting Started', there is also a specific section for 'Clinic Support'.

Use the 'Search' feature to quickly see articles dealing with specific issues or questions.

For help with your SK Virtual Visit Account, please refer to this article:

- Contact Us for Help with Your SK Virtual Visit Account - As a Clinical User