Note: although you may cancel your 'SK Virtual Visit' virtual appointment up to 10 minutes before your scheduled appointment time, it is important that you check with your clinic's 'cancellation policy', to avoid any possible late cancellation charges.
Step 1 - Select 'Consultations' from the bottom navigation bar (mobile device) or the left navigation bar (web on laptop/computer).
Mobile also has 'Upcoming Scheduled Appointment' along the top of your Home page (if within 10 minutes of your scheduled appointment time).
Mobile device: Web laptop/computer:
Step 2 - Click 'Upcoming', then select the applicable appointment.
Mobile device: Web laptop/computer:
Step 3 - Click 'Cancel Appointment'. Note: The 'Cancel Appointment' feature will disappear and not be available once the scheduled appointment time has passed.
Mobile device:
Web laptop/computer:
Step 4 - Provide a reason for your cancellation, so your healthcare provider can be informed, hit 'Enter', then select 'Confirm Cancellation'.
Your scheduled appointment will be cancelled and removed from the healthcare provider's schedule. You will receive an email notification confirming the cancellation.