It is important you remain ready and keep waiting until the doctor enters and messages you.
Waiting in the consultation chat area for your virtual appointment is similar to waiting in the clinic’s physical exam room for an in-person appointment. Often there will be a wait before the doctor arrives.
If you have concerns, please call your healthcare provider’s clinic directly while remaining in the consultation chat area.
The doctor will message in the chat once they enter the consultation to let you know they are ready to proceed.
Respond to the doctor immediately that you are ready.