On iPads, SK Virtual Visit can be accessed through the Google Chrome or Safari browsers. If users are unable to see or hear you it may be that permissions have been blocked.
On Chrome you can refresh your browser by clicking on the Refresh button :
On Safari, you can also click the Refresh button , and then allow the permission:
Patients can also access video meetings via the mobile app
If users are still not able to hear or see each other, it may be a bandwidth issue. It is important that both provider and patient users test their audio and video equipment before attending any video meetings/consultations. This will help ensure that everything is set up and working correctly ahead of time.
Before joining a video meeting you are invited to, after clicking the hyperlink in the meeting details email, on the ‘Join a Meeting’ screen, click ‘Test Audio and Video’. This quickly tests your device’s audio and video.
OR, if having audio/video issues after joining a video meeting, participants may ‘Leave Call’, click the hyperlink within the meeting email again, click ‘Test Audio and Video’, then, after the test is complete, ‘Join’ the meeting again.
If a participant is logged into their SK Virtual Visit account, they should run the ‘Pre-Call Test’, available under ‘Account’, before starting their virtual sessions. This is a 30-second test of their video, audio and internet connection.
If you suspect that it may be a connection or bandwidth issue, additional troubleshooting may need to be done. Click here for instructions. If it is determined that a bandwidth issue is causing the problem, you will need to talk to your local IT resource or your internet service provider.