If someone is having an issue with an appointment time showing up at (what they believe to be ) the wrong time, they should check what their time zone is set to on their device. Notifications are received based on a user's set time zone.
If the time on their device is correct, then we need to know if they are using the mobile app or the browser (and what browser they are using) - this helps us try to recreate the issue (if there is one).
Also, notifications are corrected for the time zone that you are in when you log into your account.
- If you have travelled to a different time zone and your device automatically changes to that new time zone, the notification and appointment time will automatically change to reflect the new time zone.
- Times are corrected to the your device time zone when you last logged in, therefore if you haven't logged into your account since returning to your home time zone, your appointment email will still show the time zone you were in when you last logged in.